Support

We usually reply within a day or two.

Common questions

How do I print my stencil at the right size?

On a design, tap Download and pick Small (4 in), Medium (6 in) or Large (7.5 in), whichever best fits the face of your pumpkin. When printing, choose "Actual size" or 100% scale so your printer doesn't shrink it.

How do I use the stencil?

Tape the printout to your pumpkin. Poke small holes along the edges of the black shapes with a pin or poker tool, remove the paper, then carve along the dots. Black areas are the parts you cut out.

Why couldn't the app use my photo?

Make sure the pumpkin is clearly in view, well lit and not too far away. For traces, pick a photo with one clear subject. Photos that can't be used don't use up a design.

My idea was rejected. Why?

Classic Halloween horror is welcome, but some requests, like sexual content or content targeting real people, aren't allowed. Very long or random requests may also be turned down. Try describing one or two simple things, like "a cat on a broom."

Why are my designs paused?

Too many rejected requests or unusable photos in a short time can pause designs for a while. The app shows when you can try again. See our Terms of Use for what's allowed.

I bought a pass but don't see it.

Open Settings in the app and tap Restore Purchases. If it still doesn't show after a minute, close and reopen the app, or email us with the date of your purchase.

Is this a subscription?

No. Passes are one-time purchases that never renew. They're good through November 30, 2026.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

How do I delete my account?

In the app, open Settings and tap Delete Account. This removes your account and saved designs. Any remaining pass designs are lost.